1. About These Terms

These Terms of Service (“Terms”) govern the relationship between OpenClaw Services Phnom Penh(“we”, “us”, “our”) and anyone who engages our services or uses this website (“you”, “client”). By enquiring, booking, or paying for any service, you agree to these Terms. If you have questions, contact us at hello@openclaw.services.

2. Our Services

We provide AI tool setup, configuration, training, and support services — including but not limited to OpenClaw, Claude Code, cloud and hardware deployment, and custom workflow development. The scope of each engagement is agreed upon prior to commencement and confirmed in writing (email or Telegram message).

We reserve the right to decline any project at our discretion, including work that is unlawful, unethical, or outside our area of expertise.

3. Pricing & Payment

Prices are listed in USD. Payment is accepted in USD or equivalent local currency at the agreed rate.
One-time setup fees are due in full prior to or upon completion of setup, as agreed.
Hourly or project-based work (Custom Workflows) is invoiced upon completion of agreed milestones or monthly, whichever comes first.
Monthly support retainers are billed at the start of each billing period.
Hardware purchases (Mac Mini) require full payment in advance of procurement.

4. Refunds & Cancellations

Setup services: If a setup cannot be completed due to our error or inability to deliver, a full refund will be issued. If a setup is completed as agreed and you change your mind, no refund is available.
Hardware: Hardware purchases are non-refundable once procured. If hardware arrives faulty, we will arrange a replacement or repair at our cost.
Support retainers:You may cancel a monthly retainer at any time with 7 days' notice. No partial-month refunds are issued.
Custom workflow work: Work completed and delivered is non-refundable. Work in progress at time of cancellation will be invoiced pro-rata.

5. Scope of Work

Each service is scoped to what is described on this website and/or confirmed in writing. Additional work requested beyond the agreed scope will be quoted and billed separately. We will always seek approval before undertaking out-of-scope work.

6. Third-Party Services & Costs

Our setup fees cover our labour and expertise only. You are responsible for all third-party subscription and hosting costs, including but not limited to:

Anthropic Claude Pro or Team subscription
Hetzner or other cloud hosting fees
Any other SaaS tools required for your workflows

We are not responsible for price changes, outages, or policy changes by third-party providers.

7. Client Responsibilities

You agree to:

Provide timely access to systems, credentials, and information required to complete the work
Use all configured tools in compliance with applicable laws and the terms of third-party providers (including Anthropic's usage policies)
Not use any tools we set up for illegal, harmful, or abusive purposes
Maintain your own backups of important data

8. Limitation of Liability

Our services are provided in good faith and to the best of our ability. However, we make no guarantees regarding specific business outcomes, time savings, or financial results from using AI tools.

To the maximum extent permitted by law, our total liability to you for any claim arising from our services shall not exceed the total fees paid by you in the 3 months preceding the claim. We are not liable for indirect, incidental, or consequential losses.

9. Intellectual Property

Any custom workflows, scripts, or configurations we build for you become your property upon full payment. We retain the right to reuse general techniques, methods, and non-client-specific components in future work.

10. Confidentiality

We treat all client information, credentials, and business data as confidential. We will not share, sell, or disclose your information to any third party except where required by law or with your explicit consent.

11. Governing Law

These Terms are governed by the laws of the Kingdom of Cambodia. Any disputes shall be resolved first through good-faith negotiation. If unresolved, disputes shall be subject to the jurisdiction of the courts of Phnom Penh, Cambodia.

12. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated to active clients. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.